Rental FAQ’s

What types of events do you provide rentals for?

We provide rentals for a wide range of events, including weddings, corporate events, birthdays, baby showers, festivals, holiday parties, and more. If you have a special event in mind, just let us know!

How do I make a reservation for rentals?

You can easily make a reservation through our website by providing your event details HERE. A member of our team will reach out shortly after your form submission!

How far in advance should I place my order?

We recommend booking your rentals at least 4–6 weeks in advance to ensure availability, especially during peak seasons. However, we do our best to accommodate last-minute requests, so feel free to reach out even if your event is coming up soon.

Do you offer delivery and setup services?

Yes! We offer delivery, setup, and pickup services for all rentals. Our team will ensure everything is in place and ready for your event. Delivery and setup fees may vary based on location and the size of your order.

What is the cancellation policy?

We understand plans can change! Cancellations made at least 14 days before the event will receive a full refund. Cancellations made within 7–13 days will incur a 50% cancellation fee, and cancellations within 7 days of the event are non-refundable.

Do I need to clean the rental items before returning them?

We ask that you return the items in the same condition as when you received them. For most items, light cleaning (e.g., wiping down surfaces) is appreciated, but we handle all major cleaning.

What happens if something gets damaged or goes missing?

We understand accidents happen! If any items are damaged or lost, you’ll be charged for replacement or repair costs based on the item’s value. We’ll let you know the details before billing.

Are there any hidden fees?

There are no hidden fees! All costs are transparent, and we will provide a detailed quote that includes the rental price, delivery/setup fees, and any optional services. Our goal is to ensure there are no surprises, so you can plan your event with confidence. If you have any questions or need adjustments to your quote, we're always here to assist you.

Can I change or add items to my order after booking?

Yes! If you need to make adjustments to your order, just contact us as soon as possible. We’ll do our best to accommodate any changes, but please note that availability may vary depending on the timing.

Do you provide event planning services?

While we do not offer full event planning services, we’re happy to provide recommendations for event planners, vendors, and other services in the area.

Do you offer discounts for large orders or multiple rentals?

Yes! We offer discounts for bulk orders or long-term rentals. Contact our team to inquire about any promotions or custom pricing based on your needs.

Are the rental items available year-round?

Yes, we offer rentals year-round, but availability may vary during peak seasons (e.g., wedding season, holidays). It’s best to book early to secure the items you need.

Can I rent items for a multi-day event?

Absolutely! We offer multi-day rental options for events like festivals, conferences, or extended celebrations. Just let us know the dates, and we’ll work with you to accommodate your timeline.

How do I pay for my rental order?

We accept various payment methods, including credit cards, debit cards, and bank transfers. A non-refundable fee is required at the time of booking, with the remaining balance due before or on the day of the event.

What areas do you service?

We primarily service the Greater Phoenix area, but we also offer delivery to surrounding areas. If your event is outside our usual service area, please contact us, and we may be able to make arrangements.

How can I contact you for more information or to ask questions?

You can reach us by completing THIS quick contact form, via email at sixchickseventsaz@gmail.com. We’re happy to answer any questions you may have!